Shipping policy

Last updated: October 3, 2026

Where we ship

We currently ship to addresses in the United States only (all 50 states). At this time we can't ship to P.O. boxes or APO/FPO addresses.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll get an email with your tracking number as soon as your order ships.

Delivery time

Elderwag works with fulfillment partners in the US and overseas. Most orders arrive within 7–15 business days after they ship. Items stocked in a US warehouse can arrive sooner.

Shipping cost

Free standard shipping on orders of $45 or more. Orders under $45 ship for a flat $4.95.

Tracking

Every order includes a tracking number. Tracking can take 2–5 business days to show its first update — that's normal.

Orders with several items

Items in the same order may ship in separate packages from different locations. Each package has its own tracking number, at no extra cost to you.

Delays

If we can't ship your order within the time stated, we'll email you with a new estimate and the option to cancel for a full refund.

Lost or late packages

If your tracking hasn't updated for 10 business days, or your order hasn't arrived within 30 days of shipping, email us at hello@elderwag.com. We'll investigate with the carrier and send a free replacement or a full refund.

Marked as delivered but not received

Please check around your home, with neighbors, and with your local post office first. If you still can't find it after 3 days, contact us and we'll open a claim with the carrier.

Address changes

Please double-check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We can't redirect a package once it has shipped.